☎️ Sales Call Outline: The 6-Part Arc

1. Warm Welcome (Break the Ice)

Goal: Make the customer feel heard, relaxed, and understood.

• Greet them by name, thank them for reaching out.
• Mention how they found you (if known) to build context.
• Set the tone: friendly, helpful—not pushy.

Example:

“Hey John, thanks for reaching out about your car! I saw you found us through Facebook—how can I help you today?”

2. Ask Smart Questions (Qualify & Understand)

Goal: Learn what they need, uncover pain points, and figure out if they’re a good fit.

Ask things like:

• “What’s going on with the [vehicle/lawn/fence/etc.]?”
• “Have you had this service done before?”
• “What are you looking to get done—and by when?”

Tip: Take notes. Use this info later when positioning your offer.

3. Confirm & Reflect (Show You Get It)

Goal: Make them feel seen—summarize their needs back to them.